Frequently Asked Questions
Your guide to beauty, shipping, and all things Luxe Cosmetics.
Are your products cruelty-free and vegan?
Yes, Luxe Cosmetics is 100% cruelty-free. We do not test on animals, and the majority of our collection is vegan-friendly. Please check the individual product pages for specific ingredient lists.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or swatched.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application if you have known sensitivities.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.